SECTION 1 - APPLICABILITY                                                    

This Policy is directed towards all the buyers and customers who are going to purchase products from our Marketplace on our website www.fundogland.com. The website is operated by FunDogLand S.A.S. As part of our commitment to you, all the products which have been bought through FunDogLand’s website are eligible for return under certain conditions. In case if you have received a damaged product you may return it as well.   

Please make sure that you understand our return and refund policy and ensure that all criteria are met before physically sending any items back to us. This policy has been written using simple language and simple words. This Policy must be read and accepted in conjunction with our Terms and Conditions.

1.1. Disclaimer 

Please note we do not ship products from our stock or inventory and we ship through dropshipping services for the purpose of our e-commerce services therefore we may not have complete control over the policies of other merchants, sellers, and manufacturers. We will not be held responsible or liable for any policies implemented by any such merchants, sellers, or manufacturers. Furthermore sometimes pictures, prices and product descriptions can by erroneous and/or may vary from the ordered product. FunDogLand takes reasonable steps to ensure a proper and accurate reflection of the products on its website, but sometimes these are out of the control of FunDogLand. In such a case we will work with you to find a solution, should you be dissatisfied. FunDogLand however is unable to accept liability for such products as we have no control over the policies of other merchants, sellers and manufacturers.

1.2 Order Process

The goods and offers presented on the Website do not constitute a binding offer. Only your order is a binding offer, which we can accept. After placing your order we will send you a confirmation of receipt of your order by e-mail. Upon acceptance of your order we will send you an order confirmation by e-mail within 3 working days after receipt of your order. With this confirmation e-mail our contract becomes legally binding. 

When you have found the product you want, you can order it without obligation by clicking on the product name or the product image. By clicking on the button “Add to Cart”, you can place the item in the shopping cart.  You can view the contents of the shopping basket at any time by clicking on the “Shopping Cart” button at any time without obligation. You can remove the products from the shopping basket by clicking on the “+” and “-“ graphics to remove or change the quantitity of the products from the shopping basket. If you want to buy the products in the Shopping Cart, click on the “Checkout” button on the "Shopping Cart" page. You can either decide to place your order without an account with us, or you can set up a customer account with us. After this step you select the shipping and payment methods. In the last step, you will receive an overview of your order data and can check all details again. You can also correct input errors by navigating backwards in the browser or by backwards in the browser or by cancelling the order process and starting again from the beginning. By completing the purchase, you accept our Terms and Conditions and this Returns and Refund Policy. 

SECTION 2 - DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the product you received is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

SECTION 3 - TIME LIMIT 

Purchases made on our website may be returned for a refund or exchange within 14 days from the date of delivery. If 14 days have passed since the delivery of the product, we will be unable to offer you any refund or exchanges. No further days will be awarded to anyone for any reason for the purpose of the return. 

SECTION 4 – NON RETURNABLE PRODUCTS 

  1. All products and items that have been purchased through special, custom, and customized orders cannot be returned.
  2. Pet food products and any other perishable food items cannot be returned.
  3. Any other items that have been purchased during specific promotions or sales are non-returnable.

SECTION 5 - CONDITIONS OF RETURN

In order for us to proceed in giving you a refund, the following conditions must be met:

  1. Please email us to initiate the return procedure.
  2. The item must have been bought through our website. We might require the order number as proof.
  3. The item must be complete with all accessories, in the same condition you received it, and in its original packaging.
  4. You must send the item to the address provided by us.
  5. Any item you have accepted and then returned is your responsibility until it reaches the original sender. Please, therefore, ensure that you send your item back to the seller using a delivery service that insures you of the value of the goods. Please package the product securely.
  6. Buyers are responsible for the shipping costs and handling charges associated with shipping items.

SECTION 6 - AFTER RECEIVING THE PRODUCT 

Once your return product is received and inspected, we will send you an email to notify you that we have received your returned item and whether your request for a refund or exchange has been approved. There might be a restocking and handling fee imposed on all returned orders. 

SECTION 7 - REFUND PROCESS 

Once your return has been received and accepted, please allow 7 to 10 business days for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you at your expense. If your return has been accepted, your refund will be issued and you will receive a return confirmation email. If a refund is approved, a credit will automatically be applied to your credit card or original method of payment. 

SECTION 8 - CONTACT US

If you have any questions or wish to inquire about your return or refund please contact our Customer Service desk at the following email: marketplace@fundogland.com